Return & Exchange Policy

At Okie Shirts, we are committed to providing our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase, but we understand that sometimes, returns and exchanges may be necessary. Please read our Return and Exchange Policy carefully to understand your rights and responsibilities when it comes to returning or exchanging products purchased from our website.

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Eligibility for Returns and Exchanges

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Wrong or Defective Items

You are eligible for a return or exchange if the product you received is damaged, defective, or if you received the wrong item.

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Size or Style Exchange

If you are not satisfied with the size or style of the product, we offer exchanges for items in their original condition with all tags attached.

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Time Frame for Returns and Exchanges

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Wrong or Defective Items

 If you receive a damaged, defective, or incorrect item, you must notify us within 7 days of receiving the product to be eligible for a return or exchange.

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Size or Style Exchange

 To request a size or style exchange, you must contact us within 14 days of receiving the product.

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Conditions for Returns and Exchanges

Items must be in their original condition with all tags attached. They should not show any signs of wear, damage, or alteration.

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All original packaging, including the product's packaging and any promotional material, should be included.

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How to Initiate a Return or Exchange

To request a return or exchange, please contact our customer support team at support@jocventuresllc.com to obtain a Return Authorization (RA) number.

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You will be asked to provide your order number, a description of the issue, and photographs if the item is damaged or defective.

 

Return Shipping

For wrong or defective items, we will provide a prepaid shipping label for the return. Please use the provided label for shipping.​

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For size or style exchanges, you are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the product.

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Refund and Exchange Process

Upon receiving your returned item, we will inspect it to ensure it meets our return and exchange policy criteria.

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For wrong or defective items, we will issue a full refund to your original payment method or send you a replacement item, based on your preference.

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For size or style exchanges, we will send the requested replacement item after receiving the original product. If the requested item is not available, we will provide a refund.

 

Refund Processing Time

Refunds will be processed within 7-10 business days from the date we receive the returned item.

 

Contact Information

If you have any questions or need assistance with a return or exchange, please contact our customer support team at support@jocventuresllc.com

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We reserve the right to update or modify this Return and Exchange Policy at any time without prior notice. Please review this policy before making a purchase to ensure you are aware of the current terms and conditions.

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Thank you for shopping with Okie Shirts. We appreciate your business and are here to assist you with any issues related to your purchases.